The CMS Individual Authorized Access to the CMS Computer Services (IACS) system access will be changing to a new platform called Enterprise Identity Management (EIDM) during the First Quarter of 2015. Please monitor the Novitas website for additional information on this change that will be forthcoming.
This change will affect and impact your business. Find out what you will need to do to ensure your access to the new system is available prior to this change below!
What is EIDM?
CMS has established the Enterprise Identity Management (EIDM) website to provide our Business Partners with a means to apply for, obtain approval, and receive a single User ID they can use to access one or more CMS applications.
How Does This Impact You?
Your existing accesses under IACS will be transitioned over and supported by the CMS EIDM System, during the First Quarter of 2015. See current IACS Applications that will be supported by EIDM below!
What You Need To Do
If you have an IACS User ID and password, you do not have to register again for a User ID and password. Continue to use your IACS User ID and password when you log in.
If you do not currently have access to IACS, and you are registering for one of the applications below prior to this transition, please continue to use the IACS registration procedures detailed on CMS website. If you choose to wait until after this transition, you will need to wait and register within the EIDM system.
How Will Novitas Solutions Assist You?
Novitas Solutions can only support and assist with questions regarding the Novitasphere Portal Application. Questions pertaining to applications other than the Novitasphere Portal must be directed to the helpdesk assigned for that application. Included below is a list of all applicable contact information.
APPLICATION | HELP DESK | CONTACT | HOURS of OPERATION |
---|---|---|---|
Bundled Payments EFT | Bundled Payments EFT Help Desk | BundledPayments@cms.hhs.gov | |
COB | MAPD Help Desk | 800-927-8069 mapdhelp@cms.hhs.gov |
Monday – Friday 6am – 9pm EST |
CPC | CPC Help Desk | 800-381-4724 cpcisupport@telligen.org |
Monday – Friday 6am – 10pm EST Saturday 8am – 12pm EST |
CSR | MAPD Help Desk | 800-927-8069 mapdhelp@cms.hhs.gov |
Monday – Friday 6am – 9pm EST |
DMEPOS | CBIC Help Desk | 877-577-5331 cbic.admin@palmettogba.com |
|
ECRS | EDI Help Desk | 646-458-6740 ecrshelp@ehmedicare.com |
Monday – Friday 8am – 5pm EST |
Gentran | Gentran support | 866-440-3805 mcare@cms.hhs.gov |
|
HPG | MCARE Help Desk | 866-440-3805 mcare@cms.hhs.gov |
|
Internet Server | Internet Server support | ISV-Support@cms.hhs.gov | |
MDR | MAPD Help Desk | 800-927-8069 mapdhelp@cms.hhs.gov |
6am – 9pm EST |
MED | EUS Help Desk | 866-484-8049 866-523-4759 TTY/TDD eussupport@cgi.com |
7am – 7pm EST |
myCGS | CGS DME JC Provider Call Center | 1-866-270-4909 cgs.dme.mac.email.inquiries@cgsadmin.com |
Monday – Friday 7am – 5pm CST |
Novitasphere | Novitasphere Helpdesk | 855-880-8424 websiteEDI@novitas-solutions.com |
Monday – Friday 8am – 4pm EST |
PQRS/eRx | QNet Help Desk | 866-288-8912 qnetsupport@sdps.org |
6am – 6pm EST |
PS&R/STAR | EUS Help Desk | 866-484-8049 866-523-4759 TTY/TDD eussupport@cgi.com |
7am – 7pm EST |
PV/PQRS Registration System | Primary: QualityNet Helpdesk Secondary: PV Helpdesk |
Primary: 1-866-288-8912 qnetsupport@sdps.org Secondary: 1-888-734-6433 pvhelpdesk@cms.hhs.gov |
Monday – Friday 8am – 8pm EST |
The SPOT | FCSO Helpdesk | 904-791-8550 FCSOSpotHelp@FCSO.com |
|
VMS Client Letter | VMS Help Desk | 410-832-8308 (select option 1) THD@vips.com |
Monday – Friday 7am to 7pm EST |